Booking Terms & Conditions, Payment Policy & Cancellations
It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation (for international retreat guests only)
We reserve the right to cancel the retreat if it if it is not meeting the chip minimum, that is if we do so your deposit is refunded or transferred for the next retreat at the organisers discretion. We deserve the right to determine if you are not a good fit for this trip and may request a medical certificate to ensure your feet for hiking trip insurance is highly recommended
“Cancellation” by you is defined as not attending including postponing or rescheduling your booked retreat.
“Cancellation” by Fabulous Retreats is defined by the rescheduling or postponing of a planned retreat.
“You” refers to the guest booking with Wild Way Wellness Retreats.
“We” refers to Wild Way Wellness Retreats.
“Us” refers to Wild Way Wellness Retreats.
GUEST CANCELLATION POLICY
If you cancel your trip, Wild Way Wellness Retreats does not offer refunds for any reason.
If circumstances are extenuating, your payment, may be used as credit for another retreat, to be used within one year of your original retreat date or we will gladly transfer your credit to another guest.
Exceptions to our policy will not be made for any reason.
We do not offer discounts for a guest arriving late or leaving early.
You must submit your signed Participant Agreement form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.
Depending on when you cancel, cancellation penalties may apply.
Fees are determined by the following schedule:
If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat.
If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat.
If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat.
If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.
WILD WAY WELLNESS RETREAT CANCELATION POLICY
If Wild Way Wellness Retreats must cancel a booked retreat for any reason, you may transfer your full retreat payment to another retreat.
Wild Way Wellness Retreats is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip. You may use this credit for another retreat, to be used within one year of your original retreat date.
Wild Way Wellness Retreats does not offer refunds for any reason.
TRAVEL AND CANCELLATION INSURANCE
For International guests/International retreats: To join Wild Way Wellness Retreats you must have travel insurance. Please be sure that your insurance policy covers you for all relevant SPORT ACTIVITIES you will be engaging upon on your retreat & TRIP CANCELLATION. Read description of activities for the specific retreat you are attending.
Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.
With most agencies, insurance must be purchased within 14 days of making your reservation.
Wild Way Wellness Retreats may not be the retreat for everybody. If you have any medical conditions we need to be aware of, you must inform us before you book your place to ensure we can cater for your needs and ensure your experience with us is safe. All past and present injuries, health conditions, dietary requirements and/or other health concerns must be detailed on the Waiver Form. Each teacher will be made aware of these issues in terms of working with you in exercise classes, but it is also recommended that you speak to the teacher before the class starts. For any non scheduled or extra curricular activities taken part in, all responsibility is on the individual. Please work within your bodily limitations to ensure a safe retreat for you and other participants. Please feel free to contact us with any questions or concerns.
Customer Service Policy
We are committed to providing the highest in customer service standards. Our polices are designed to ensure our services are safe, reliable, confidential, and guided by customer preferences.
Feedback and Complaints
Wild Way Wellness Retreats values the opportunity to improve our services by receiving feedback from our customers and guests. Each guest is free to provide any feedback, make complaint or raise any grievance they may have regarding our services or products. All complaints are dealt with respectfully, privately and in a clear timely manner, and where the guest may nominate any person or advocate to represent them in the process. Wild Way Wellness Retreats endeavour to get back to all customer enquires or complaints within 48hours.